whatsapp appoints grievance officer

WhatsApp Appoints Grievance Officer for India to control Fake News

After the pressure of fake messages via Whatsapp, WhatsApp has appointed a grievance officer for India to calm down the issue and they also informed the IT Ministry of the hire two weeks ago.

Whatsapp, a Facebook-owned company has updated their website with the contact for the officer, Komal Lahiri and also detailed out the process for users  about how to flag concerns and complaints, including those around fake news.

According to the new update of their mobile app, you can send an email or directly write in to Komal Lahiri, who is the new grievance officer in India.

We also checked Lahiri’s LinkedIn profile, she is a senior director & global customer operations and localisation, WhatsApp.

WhatsApp spokesperson declined to comment on the matter. However according to the public FAQ on the official website these details came infront.

As per sources, the appointment of the Grievance Officer was made at the end of August ths year.

The government ordered WhatsApp to develop tools to control fake messages or false news. From which one  demand was to name a grievance officer to deal with issues in India.

As India is the biggest market for Whatsapp with more than 200 million users. Whatsapp is trying and came up with many changes to control this problem, whatsapp had  limited message forwards to five chats at a time and had also removed the quick forward button whcih was earlier placed next to media messages to control mass forwarding. Whatsapp has also introduced a forward label to help users identify such messages in their recent update.

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The latest appointment is also important as the Supreme Court, last month, had agreed to examine a petition alleging that WhatsApp does not comply with Indian laws, including the provision for appointing a grievance officer.

As general elections are coming next year in India, the government is taking it seriously to control on use of social media platforms like Facebook, Twitter, and WhatsApp for spreading misinformation. The government had warned WhatsApp strictly to control these issues as per Indian Laws.

Last month, Chris Daniels, WhatsApp Head had ameeting with IT Minister Ravi Shankar Prasad had asserted that the company will have to find a solution to track origin of messages on its platform, set up a local corporate entity that is subject to Indian laws within a defined time-frame as well as appoint a grievance officer.

After two notices with a third one ready from Government, Whatsapp has said that it is in the process of building a local corporate entity to control every issue fastly.

It has, however, not accepted government’s demand for traceability of messages saying creating such a software will go against the idea of user privacy and end-to-end encryption.

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