CHANDIGARH : Flipkart is working day night on improving the quality of their products. Flipkart found that the quality of the bedsheets being sold on its marketplace was not good as many of their customers complained that the products do not match the specifications mentioned on the website.
Many sellers were selling Polyester-mix bedsheets as pure cotton ones, others are skimping on the correct size and thread count. Which resulted as blacklisting of several sellers on its marketplace.
According to Flipkart, a spokesperson said, ” Flipkart blacklisted many sellers because we observe a zero tolerance policy on incidents where sellers are found violating rules pertaining to quality, pricing or genuineness of a product. We perform surprise checks on sellers to audit product quality. Sellers failing to pass the audit are de-listed. As part of our latest initiative, ‘Utkarsh’, improving seller’s business and keeping a tight check on quality are the most critical areas of our business.”
According to sources, Flipkart is planning to order around 40 Lakh Bedsheets amounting to roughly Rs 100 Crore for its private label brand. The main reason is that flipkart found that Bedsheets are fast moving items and contribute significantly to revenues from home furnishings category.
Some Sellers who sell home furnishings on online marketplaces in India said, This happens because of the low pricing of the products. Sometimes, e-commerce players demand products at such low cost due to rivalry among marketplaces that it becomes difficult to match the expected quality.”